“I had the privilege of working with Tomoko for several years in the post-acute health care sector. She brought her deep knowledge and significant experience from working in another industry and demonstrated to all of us how it could be applied to continuous quality improvement in health care. Her impact was immediate and notable. Leveraging considerable skills in engagement and problem solving, she led the organization through multiple practical, employee-identified changes that improved the work day of our employees, and increased productivity and joy at work. She was equally effective in leading the development of system wide improvement rooted in quality improvement principles. With an eye to detail, and a comfort with big picture thinking, Tomoko achieved the results we were looking for.”

Karyn Lumsden, Former Vice President, Quality and Risk, Ontario Health atHome